Question 1

Are Field and Rents one product?

Accepted Answer

No. Field and Rents are separate products with separate subscriptions. They are not sold as a single combined package.

Question 2

What is Field?

Accepted Answer

Field is complete software for running a service business: estimates, jobs, a schedule, invoices, in-app payments, and a phone app your crew will actually open.

Question 3

Who is Field for?

Accepted Answer

Plumbers, electricians, HVAC, cleaners, handymen, and landscapers. If your day is jobs, customers, and invoices, this is the tool.

Question 4

How do I create a job?

Accepted Answer

Start a job from a customer, a lead, or a booking, add the address, notes, and photos, and assign a tech. The job holds everything about that visit and moves through its stages with a tap.

Question 5

How do I build and send an estimate?

Accepted Answer

Build an itemized estimate from your price book, then send it by a secure link. The customer opens it, reviews the line items, and approves online, and you see the status the whole way.

Question 6

Can customers sign an estimate online?

Accepted Answer

Yes. The customer opens a secure link, reads the itemized estimate, and accepts with a signature, or asks for changes. No account and no printing.

Question 7

What is a good, better, best estimate?

Accepted Answer

It is one estimate with three priced options side by side. The customer picks the option they want and signs it, which lifts the average ticket without a second sales call.

Question 8

Can I take a deposit when an estimate is accepted?

Accepted Answer

Yes. You can require a deposit when the customer accepts, so the job is funded before you schedule it.

Question 9

How does an estimate become a job?

Accepted Answer

When a customer approves the estimate, it lands on the schedule as a job with nothing re-typed. The estimate, the job, and the eventual invoice all stay linked.

Question 10

How does scheduling work?

Accepted Answer

You see every job by day, week, or month, filtered by tech. Drag a job to a new time and the tech and the customer stay in sync.

Question 11

What is the dispatch board?

Accepted Answer

The dispatch board is a live day view with a lane per tech. You drag jobs across lanes to assign and re-time work, and it flags conflicts so nobody gets double-booked. It comes with the Scale plan.

Question 12

Can I optimize routes between jobs?

Accepted Answer

Yes. The dispatch board does multi-stop route optimization: it reorders a tech's stops for the day into the shortest sequence and shows the estimated drive time saved, so a technician stops zig-zagging across town.

Question 13

How do I move or reassign a job?

Accepted Answer

Drag it to a new slot or a different tech on the schedule or the dispatch board. Everyone affected sees the change right away.

Question 14

Can I set up recurring jobs?

Accepted Answer

Yes. Set routine service to repeat on a schedule, and save any job as a reusable template so recurring work is one click, not a rebuild.

Question 15

What does a tech see on their phone?

Accepted Answer

On their phone's browser a tech pulls up today's jobs in order, with directions, customer notes, photos, time on the job, parts used, and a place to collect a signature. It is built to run on a phone in one hand, no download required.

Question 16

What happens when a tech loses signal?

Accepted Answer

Their agenda stays readable. Field keeps a cached copy of today's schedule on the phone, so a tech in a basement or a dead zone can still see their jobs, notes, and directions. Capturing new notes or photos needs a connection, so those save once they are back in service.

Question 17

How do techs clock in and out?

Accepted Answer

Techs clock in and out against a job from their phone, with an optional photo and a location check. Breaks net out on their own, and you can pull a payroll-ready timesheet for any date range.

Question 18

How do I invoice from a job?

Accepted Answer

Turn a finished job into an invoice in a click; the line items and any approved changes carry over. Send it by link and track whether it is viewed and paid.

Question 19

How do customers pay me?

Accepted Answer

Customers pay by card or ACH from the invoice link, and the money lands in your own account. You can collect on-site before the truck leaves the driveway.

Question 20

Can I record cash or check payments?

Accepted Answer

Yes. Log a cash, check, or bank payment against an invoice so the books stay right even when the money did not move through the app.

Question 21

How do I capture leads?

Accepted Answer

Leads flow in from your booking page, referrals, and calls into one pipeline. You move each one from new to won, and nothing slips.

Question 22

Can customers book online?

Accepted Answer

Yes. Anyone books a real open time slot from your branded booking page, in English or Spanish, and it drops straight onto your schedule.

Question 23

What is the customer portal?

Accepted Answer

Customers get a branded portal where they approve estimates, pay invoices, see past work, and book a follow-up, without calling the office. No login needed.

Question 24

Can I save job and estimate templates?

Accepted Answer

Yes. Save common jobs and estimates as templates so a repeat service or a standard estimate starts pre-filled instead of from scratch.

Question 25

Can I bring my existing customers and jobs in?

Accepted Answer

Yes. Bring your existing customers and job history in from a spreadsheet on day one, so you are not starting empty.

Question 26

How do I add my crew?

Accepted Answer

Invite your crew by email and give each person the access they need. Two seats are free; add more anytime as the team grows.

Question 27

Can I see profit on each job?

Accepted Answer

Yes. Each job shows real profit, which is revenue minus labor, materials, and expenses, as a margin. Set a cost rate per tech so the numbers stay honest after a raise.

Question 28

Can I do construction takeoffs from plans?

Accepted Answer

This is coming soon. Uploading site or architectural plans to get a takeoff-quality estimate by trade is planned; today you build estimates from your price book and past jobs.

Question 29

Can Noah talk on the phone for me?

Accepted Answer

Not yet. Today Noah drafts the message and you place the call or send the text. Calls where Noah speaks for you on the line are planned, not live.

Question 30

What is Noah?

Accepted Answer

Noah is the AI assistant included on every plan, in every product. It works two ways: you can chat with it, and it also shows up as one-tap actions right where you are working. Ask out loud or in text and it drafts the estimate, the message, or the update, then waits for your okay.

Question 31

Can Noah write an estimate?

Accepted Answer

Yes. In Field, describe a job or attach photos and Noah drafts a fully itemized estimate from your price book and past work. You review it and send it; estimating lives inside Noah.

Question 32

Can I talk to Noah out loud?

Accepted Answer

Yes. Speak a command or record a note on the drive or from the truck, and it is transcribed and handled hands-free.

Question 33

Does Noah know my business?

Accepted Answer

Yes. Noah works off your real records, with a map of your data that refreshes itself, so it answers from what is actually there and never a stale copy.

Question 34

Will Noah move money on its own?

Accepted Answer

No. Noah never moves money or finalizes anything hard to undo on its own. Every one of those is staged with a preview and waits for you to approve it.

Question 35

Does Noah cost extra?

Accepted Answer

No. Noah is included on every plan, not a pricey add-on. Each plan comes with a monthly amount of AI credits that scales with the plan.

Question 36

What are AI credits?

Accepted Answer

AI credits are the monthly grant that powers Noah, and the amount grows with your plan. If you go beyond the grant, extra usage is metered at cost with a spend cap you set, so there are no surprises.

Question 37

Can I get a website?

Accepted Answer

Yes. A branded website is included from the Solo plan up, built and edited just by asking Noah or in a guided editor. Sections can pull from your real data, like your services, team, and photos, so the site stays in sync.

Question 38

Can I use my own domain?

Accepted Answer

Yes. Connect a domain you already own or buy one in the app, and the setup and security are handled for you. You can also send email from your own address instead of a shared one.

Question 39

Can I post job openings?

Accepted Answer

Yes. Post openings on a branded careers page that Google can index, and manage applicants from first contact through to hire.

Question 40

How does hiring and onboarding work?

Accepted Answer

You email a new hire a link and they fill and sign the right tax form, a W-4 for an employee or a W-9 for a contractor, in a branded space. They can upload their ID and work-authorization documents for I-9, and sensitive details are stored encrypted. We do not file the forms for you.

Question 41

Is a phone number included?

Accepted Answer

Yes. A business phone is built in. You get your own business number, so calls go out as your business and your personal cell stays private, and a call log tracks who called, how long, and what was missed. There is no separate phone service to buy and wire up.

Question 42

Can I call and text from inside the app?

Accepted Answer

Yes. You place and answer calls and send and receive texts right in the app, each one logged next to the customer or resident it belongs to. Noah can draft the message; today you place the call or send the text yourself.

Question 43

Can AI answer calls for me?

Accepted Answer

Yes. AI call answering picks up when you cannot, greets the caller, takes the reason for the call, and leaves you a logged message so a missed call does not turn into a lost job. Noah does not yet speak live on an open call for you; that is on the way.

Question 44

How am I billed for calls and texts?

Accepted Answer

Calls and texts run on a simple prepaid balance you top up, billed as you use it. It is separate from your plan and from AI credits, so a heavy phone month never touches your subscription.

Question 45

How do I get notified about what matters?

Accepted Answer

You get notified about the things that matter, like a new lead, a paid invoice, a signed lease, or a maintenance emergency, by push, email, or text. You control which ones reach you.

Question 46

Is there team chat?

Accepted Answer

Yes, on the Scale plan. Your team gets an internal space with channels, direct messages, and mentions, so crew coordination stays out of personal texts.

Question 47

How do I find anything quickly?

Accepted Answer

A single search, opened with a keystroke, jumps to any customer, job, lease, resident, invoice, or setting across the whole app. It is permission-aware, so people only find what they are allowed to see.

Question 48

What is the difference between AI credits and the comms balance?

Accepted Answer

AI credits power Noah and come as a monthly grant that scales with your plan. The comms balance is a separate prepaid amount for phone calls and texts. Keeping them apart means a busy phone month and a busy AI month are billed on their own.

Question 49

What add-ons are available?

Accepted Answer

Add-ons sit on top of any plan, like extra seats, extra doors, an extra phone number, the hiring and onboarding suite on lower plans, and AI helpers you can build. You add and remove them anytime, and variable ones are billed as you use them.

Question 50

How do I cancel or downgrade?

Accepted Answer

You can downgrade or cancel anytime from billing settings, and the change takes effect at your next cycle. There is no contract, and your data stays yours to export.

Everything after “can you come take a look?”

One board holds the day.

Paid before the truck leaves.

All of it, in the box.

Honestly, just try it.

Tomorrow’s jobs can be on the board tonight.

Questions, answered

About auzzet

Jobs & estimates

Schedule & dispatch

The mobile day

Invoicing & getting paid

Customers & leads

Setup & imports

Coming soon

Noah AI

Website & domains

Hiring & onboarding

Calls, texts & notifications

Plans & add-ons